Overview: Your Next Horizon in Hospitality and People Management!
Are you ready to anchor your career on the stunning shores of the Marshall Islands? This is a truly unique opportunity for a dedicated Filipino professional to step into a powerful, dual-function role as a Hotel Supervisor and HR Assistant.
The Marshall Islands—a beautiful, tranquil archipelago in the heart of Micronesia—offers a peaceful yet promising setting for your international career. Hospitality is key to the islands’ commerce, and they are seeking the distinct warmth, efficiency, and dedication that Filipino workers are globally known for.
This role is perfect for a well-rounded individual who excels in both day-to-day hotel operations and people-centric human resources functions. You won’t be confined to a single department; instead, you will be a vital pillar, bridging the needs of guests and the welfare of the staff. You are the operational expert and the compassionate people-person rolled into one.
If you are a passionate and dedicated individual, ready to take your career to the next level in a beautiful island nation—where every day is a chance to lead, manage, and care for people—then this career adventure is calling your name!
The Dual Powerhouse: What Makes This Role Unique
The combined position of Hotel Supervisor and HR Assistant requires a strategic and flexible mindset. Your days will be a dynamic blend of operations management and human resource support, ensuring both the hotel runs flawlessly and the team remains motivated and supported.
Part 1: The Hotel Supervisor (Service Excellence)
As the Hotel Supervisor, you are the face and backbone of daily operations. You ensure that every guest experience is seamless, excellent, and reflective of the highest standards of hospitality. Your key operational duties include:
Front-Line Leadership: Overseeing shifts and coordinating with the Front Office, Housekeeping, and Food & Beverage teams to maintain exceptional service standards.
Quality Control: Conducting regular inspections of guest areas, rooms, and facilities to ensure cleanliness, maintenance, and adherence to brand standards.
Guest Relations: Acting as the first point of contact for complex guest inquiries, special requests, and promptly and professionally resolving any complaints. You champion the Filipino spirit of genuine care (malasakit).
Inventory & Logistics: Assisting in the monitoring of supplies and resources to ensure all departments have what they need to operate efficiently.
Part 2: The HR Assistant (People Care)
As the HR Assistant, you are the support system for your colleagues, playing a crucial role in building a positive and compliant workplace. Your primary HR responsibilities include:
Recruitment Support: Assisting in the end-to-end recruitment process, including posting job openings, screening resumes, scheduling interviews, and managing necessary documentation.
Onboarding & Training: Facilitating the orientation and initial training for new employees, helping them integrate smoothly into the hotel’s culture and processes.
Employee Records: Maintaining accurate, confidential, and up-to-date employee files and HR databases.
Policy Implementation: Assisting in communicating and enforcing basic HR policies, rules, and regulations, ensuring fairness and compliance for everyone.
Qualifications and Experience: Your Foundation for Success
We are looking for individuals whose proven track record in hospitality is matched by their enthusiasm for people management.
Essential Work Experience
Supervisory Background (Required): A minimum of 2-3 years of proven experience in a supervisory or senior-level role within a hotel, resort, or hospitality environment (e.g., Team Leader, Shift Supervisor, Senior Front Desk Agent).
Administrative & People Exposure: Demonstrable experience handling administrative tasks, record-keeping, and working closely with or within an HR or personnel department.
Educational Foundation: A Bachelor’s degree in Hotel and Restaurant Management (HRM), Tourism, Business Administration, or a related field is highly preferred. Practical experience can offset formal qualifications for exceptional candidates.
Special Skills Needed: The Edge You Bring
To excel in this blended role, you must possess a powerful combination of leadership and administration skills:
Strong Organizational & Multi-Tasking Skills: The ability to juggle front-line operational issues with HR documentation deadlines seamlessly.
Conflict Resolution & Diplomacy: Exceptional interpersonal and communication skills to mediate employee issues, handle guest grievances, and foster a positive team environment. This requires patience and a fair, balanced approach.
Computer Literacy: Proficiency in MS Office Suite (Word, Excel, PowerPoint) and experience with Hotel Property Management Systems (PMS) or basic HR Information Systems (HRIS).
Cultural Adaptability: A genuine openness to living and working in a new environment like the Marshall Islands, respecting local customs while upholding international professional standards.
Leadership & Mentorship: The capacity to motivate, coach, and guide a diverse team, leading by example with professionalism and dedication.
The Philippine Certification Advantage: TESDA
In the Philippines, formal competency validation is critical. While a specific Hotel Supervisor and HR Assistant TESDA course may not exist as a single unit, you can significantly boost your application by having certifications in related competencies:
Front Office Services NC III or NC IV: These advanced certifications are highly valuable, proving competency in monitoring routine workplace operations, coaching staff, managing guest relations, and handling more complex administrative and financial tasks—all vital for the supervisory aspect of the role.
NC III covers: Monitoring workplace operations and coaching/mentoring others.
NC IV covers: Planning and establishing systems and procedures, and leading/managing people.
Bookkeeping NC III (Optional, but highly useful): For the HR Assistant role, proficiency in basic financial and administrative record-keeping (related to payroll, benefits, and expenses) is a huge plus.
TESDA Certificates of Competency (COC): Any COC related to Customer Service, Leadership, or Administrative Services shows you have specific, verifiable skills for the job.
Bottom Line: A TESDA certificate demonstrates your commitment to world-class standards and gives international employers confidence in your practical abilities—a huge asset when applying for an overseas role!
Your Career Awaits!
If you have the passion for hospitality, the heart for people management, and the drive to build your career in a unique and beautiful country, we want to hear from you. This is more than just an overseas job; it’s a chance to grow professionally and personally.
Remember: We are looking for passionate and dedicated individuals to fill in various positions. If you’re ready to take your career to the next level, apply now.
Take the leap and submit your application today!
Email: cvsubmit@anchorinternational.net, aimsialexa027@gmail.com
WhatsApp/Viber: +63 945 9713168
Visit us in our office.
